HSA/FSA Payments Simplified with Flex

Invest in your wellness with your HSA/FSA funds. M.S Skincare has partnered with Flex to make it easy to use your pre-tax healthcare dollars on eligible skincare and wellness products.

How It Works

Add Products to Your Cart

Shop our HSA/FSA eligible skincare and wellness products.

Select Flex at Checkout

Choose Flex as your payment method during checkout.

Confirm Eligibility

Verify your purchase qualifies for HSA/FSA reimbursement.

Enter Your HSA/FSA Card

Complete your purchase using your HSA/FSA card details.

Frequently Asked Questions

General FSA/HSA Questions

What is Flex and what is their relationship with M.S Skincare?

Flex is a payment platform that enables you to use your HSA/FSA funds for eligible purchases. M.S Skincare has partnered with Flex to make it easier for you to invest in your wellness using pre-tax healthcare dollars.

How do I pay with my HSA or FSA card?

Simply select Flex as your payment method at checkout, confirm your eligibility, and enter your HSA/FSA card information to complete your purchase.

What if I don't have my HSA/FSA card available?

You can complete your purchase with a regular payment method and submit your itemized receipt to your HSA/FSA administrator for reimbursement.

Why can't I see Flex as a payment method?

Flex is only available for eligible products. Make sure the items in your cart qualify for HSA/FSA reimbursement. If you're still having issues, please contact our support team.

Why is my HSA/FSA card being declined?

Card declines can happen for several reasons including insufficient funds, card restrictions, or items that don't qualify. Please check with your HSA/FSA administrator or try an alternative payment method.

Is sales tax covered by HSA/FSA funds, or is it treated separately?

Sales tax is typically covered by your HSA/FSA funds when included in an eligible purchase. However, policies may vary by administrator.

Letter of Medical Necessity Questions

What is a Letter of Medical Necessity?

A Letter of Medical Necessity (LMN) is a document from your healthcare provider that explains why a specific product or treatment is medically necessary for your condition. Some HSA/FSA administrators require this for certain purchases.

Why do I need to provide health information?

Some products require documentation to prove they're being used for medical purposes. This ensures compliance with HSA/FSA regulations and helps facilitate reimbursement.

Reimbursement Questions

My HSA/FSA claim was denied. What should I do?

Contact your HSA/FSA administrator to understand why the claim was denied. You may need to provide additional documentation such as a Letter of Medical Necessity or itemized receipt.

Can I purchase a product now and apply for FSA reimbursement in the next calendar year?

HSA/FSA reimbursement rules vary by plan. Generally, expenses must be incurred during the plan year. Check with your administrator about your specific plan's rules and deadlines.

Help! I didn't receive an email from Flex with my itemized receipt and/or letter of medical necessity. What should I do?

Check your spam folder first. If you still can't find it, reach out to Flex support at support@withflex.com or contact our customer service team for assistance.

Can I use multiple HSA/FSA cards to pay for an item?

This depends on your HSA/FSA administrator's policies. Contact Flex support or your administrator to confirm if split payments are allowed.

For more information, check out Flex's FAQs or reach out to support@withflex.com.